Are deposits refundable?

Why would we take a deposit?

The purpose of a deposit is to ensure that your intent on renting the limousine is valid and to provide us with some revenue in the event that you were to cancel on us. As soon as your deposit clears, the vehicle is yours for that specific time and date. We immediately begin turning away business for any and all inquiries that come in for that vehicle and date. Therefore, all deposits are non-refundable. We require 20% down or $100 (whichever is greater) to reserve outside of 30 days. 50% of the balance is due within 30 days of the reservation and will be charged to the customer if canceling within 30 days of the reservation, and the customer is liable for the full amount if canceling within a week of the reservation.


As far as bad/inclement weather is concerned, you picked the date not us. We reserved the vehicle for your date at your request. Deposits are not transferable to another date, time or vehicle. Upgrades may be possible for a fee, if availability allows, but downgrading to a smaller/less expensive vehicles are not allowed. Your deposit is for that specific vehicle at that specific time and location. While we normally will allow you to extend your reservation if you need more time (if we have the availability and resources to do so), we will never allow any reductions in the time reserved. If you book for a certain number of hours, that is the contracted agreement. If you finish up early and dismiss the vehicle/chauffeur before the contracted end time, no refunds/credits will apply.

Canceling reservations costs us significantly more revenue than the amount of the deposit. Lost revenue or opportunity cost is extremely costly to us and every business. Cancellations within one week of the reservation will be responsible for the entire contracted price.

During inclement weather, such as snow or ice, all jobs can and will only be done in one of our four-wheel-drive vehicles and a 50% increase in our normal rates. We reserve the right to reschedule the job for a later date and time if the road conditions are unsafe.